This is the conclusion of my ordeal with a defective TouchSmart TM2 laptop, bought as new very recently.
There has since been a series of repairs precipitated by the fact that the laptop bluescreened during the installation of the factory image. The moment that happened, I sent it back again. Since then, a new hard drive was installed with a fresh factory image. It has since survived all updates I’ve thrown at it, including various and sundry software installations.
What frustrated me was that I didn’t get the minimal image which would have obviated all of the crapware on this machine. Instead, I got the normal install with the crapware and all of the unregistered games, which meant that I spent the next few days removing all of that stuff.
It has certainly survived one of the torture tests, which consists of sitting on my desk and doing nothing while switched on for a few hours. Previously, it would bluescreen almost certainly that way. Now, it never seems to. It is now within probability that I could actually use it to complete a task or two in the future, who knows?
That entry the other day was somewhat in the form of a log. A blog entry that is a log. Imagine that.
Earlier this week, I decided to document the rescuing of my TouchSmart TM2 laptop from oblivion. It has nothing except the basic operating system installed, and it seems to give me the BSOD if I do things to it that in the laptop’s opinion is too much for it’s endurance. Such as running Microsoft Update. Such as letting it sit on my desk for a couple of hours, running while I made breakfast or something. I haven’t tried to install a single piece of any other software, just the OS.
I have certainly learned the power of good documentation from this exercise. The BSOD errors were many and varied. I rolled back the installation every time I saw one, or looked up the error code if the blue screen was on long enough. Things just seemed to get worse and worse. At one point, even doing a minimal install gave me a BSOD, and as a result, an incomplete install. At that point, I sent it, still under warranty, to an authorized repair depot, and even told them to try the install themselves (since they seem to stick to their guns about it being a “software issue”, when the only software is coming solely from the factory image). This will cost me $69.00 (plus extra costs to run MS Update), but I am pretty confident that they won’t make it past the SP1 installation, unless they really investigate the hardware beyond disk and memory. If it crashes on me again as a result of sitting on my desk or something, I am going to demand a refund (which I think will be coming from HP, which might be an issue).